![]() Then just shy of ONE YEAR AFTER OUR WEDDING we got the hard copy of our wedding album in the mail.įinancially this was so infuriating. We FINALLY received our layout in August (10 months after our wedding). Dawn used the excuse that the printing labs were closed due to the pandemic, however, there is no reasonable excuse why our online design layout couldn’t have been worked on in the meantime. We were told with their workload & the beginning of the Covid-19 pandemic, she would do her best but “at the very least receive an album design layout – in the coming weeks.” We had to reach out again 3 months later, June, when we still had no layout. I had my choices submitted back to Dawn less than one month after the gallery was released (March). Now comes to choosing photos for the album and making edits. Totally unacceptable in this age of technology when some couples are receiving their galleries even days after the event! After many attempts to reach out, we FINALLY received our online gallery of photos 5 months after the wedding. Did not receive photo booth pictures over two months after the wedding when we asked for them. We didn’t even have a “sneak preview” until a month after the wedding and were getting really frustrated, receiving many excuses from Dawn (mostly telling us she was handling other clients). Then watching our video back, he mispronounced several names, including my grandparents.Īfter the wedding we were so excited to receive our photos only to be disappointed yet again. Bill made us start from scratch and tell him the line-up of the wedding party, again, in the bridal suite before we walked into the reception. Not only did I have to remind Dawn that I wanted this shot, but she attempted for a few minutes and then told me we couldn’t make it happen. I requested one photo specifically, a shot of my cathedral veil in the wind. ![]() This call may as well have never happened. Prior to the wedding day, we had a phone call discussing preferences, shot lists, line-up of the wedding party, and how to pronounce names. ![]() I felt I was very understanding however, I am paying them a great deal of money and just want an acceptable service with a limited amount of personal excuses. When we did connect, they were always full of lengthy excuses and/or attitude. Phone calls went to a full voicemail so many times I honestly thought I was being scammed by a fake company. Emails always went unanswered until I either followed up with a second email or got another person involved. From that point on, communication with this company was impossible. Two years before our wedding for photography, DJ, photobooth, and up-lighting.
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